General information

Åberg Copenhagen (aaberg-cph.dk) is administered by:                                

Aaberg Copenhagen ApS                                                                                   

Søvangsvej 1, 1. sal 
2650 Hvidovre                                                                                           

CVR No.:44705893                                                                                    

Hello@aaberg-cph.dk                                          

Phone number: 45+ 5210 0404 

 

Item ordering

To order items, use the shopping cart in which you need to add the items

you want to order. If you have entered your email address correctly, you will

receive an order confirmation from us by email. This is proof that your order is

registered. The item is delivered as soon as possible via GLS

Payment

On our webshop you can pay with the following cards: VISA / Dankort, VISA electron, MasterCard, Maestro and JCB as well as Mobil pay, Viabill and Anyday.

An amount greater than what you have approved at the time of purchase can never be deducted. When you enter the card information, the transfer is encrypted. SSL encryption is used, which provides a very high level of security for confidential information that cannot be intercepted by third parties. Security is regularly monitored by some of the country's most skilled IT security consultants. Therefore, you can safely shop with payment cards with us.

We do not charge card fees and the amount will only be deducted from your card when the item is shipped.

When purchasing with Viabill, you will first receive your goods. Thereafter, you must pay your monthly benefit on the same date each month.

If you do not pay on time, a fee will be charged. If you regret your purchase, the payment agreement with Viabill terminates. Read more here: https://viabill.com/dk/legal/viabill/

With Anyday, you can divide your payment into 4. You pay 25% when the item is delivered, and the remaining amount is paid off over the following 3 months. Anyday is free for you as long as you pay on time. With Anyday, you get an account that you can use at all webshops that offer payment through Anyday. Read the terms for Anyday here: www.anyday.io/da/terms-conditions/shopper

Prices

All prices quoted in the webshop are incl. 25% VAT. All prices are exclusive of shipping costs

Shipping

Denmark:

The goods are always sent as parcel post so we can track it

Without delivery.

The package is sent with GLS to the nearest parcel box.

Purchases under DKK 600 cost DKK 29 to be sent to a parcel shop. Home delivery DKK 59.

Buy over DKK 600 for free delivery to parcel shop. Home delivery DKK 59.

Sweden:

The item is sent as a parcel post, so we can follow it

The package is sent with GLS to the nearest parcel shop. Delivery costs DKK 59.00

Buy over 730 SEK for free delivery to parcel shop.

Norway

The package is sent with UPS and only home delivery.

We are VOEC REGISTERED you therefore do not have to pay customs on purchases under DKK 3,000

For purchases over DKK 3,000, customs duties must be paid.

You will find the VOEC number on your order confirmation.

We only ship to addresses in Denmark, Norway and Sweden.

Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

If the order consists of several lots or parts, the cancellation period expires 14 days after the day you receive the last batch or part.

The deadline means that you have 14 days from receipt to let us know that you want to cancel your purchase. You can send an email to aaberg.copenhagen@gmail.com or use the standard cancellation form, which you will find enclosed in your package. You can not cancel the purchase by refusing to receive the item without notifying us at the same time.

Click here for standard returnform 

Withdrawal of part of the purchase

If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order.

Please note that you will not be reimbursed for shipping costs if you regret part of your purchase.

Return

You have a 14-day right of return from the day you receive your package from us. You must pay for the package to be returned, and you are responsible if damage occurs during transport. Furthermore, you are responsible for the package until the package is received at our address.

The condition of the item when you send back

If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get the shipping costs back.

We recommend that you send the item back in the original packaging. If the original is missing, it may result in an impairment of the item.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If an item is impaired, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day we have received your message that you want to cancel the agreement.

We will refund the money with the same means of payment that you used at the time of purchase, unless we have agreed otherwise.

We can withhold payment until we have received the item, unless you send us proof of having returned it.

 

The item should be sent to:

Søvangsvej 1 1, 2650 Hvidovre

We only accept packages that are sent directly to the address. Packages sent to the parcel box or parcel shop are not picked up.

You can also cancel the purchase by notifying us and handing it in person at the above address every weekday between 10-15.

You are responsible for the package from the time you send it until it is delivered to us.

We do not recommend sending with stamps or DAO.

We recommend you buy return labels on our webshop or buy return labels that can be traced.

If you refuse to receive the package or do not pick it up at the Post Office, the real costs that we have been charged in connection will be charged.

with the return shipment.

 

Complaint

The Purchase Act's defect rules may apply to purchases of goods.

When you shop at aabergcopenhagen.dk, you as a consumer of course have a 24 month right to make a complaint. This means that you can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

It is, of course, a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use, wear and tear of the product or other damaging behavior.

 

How fast should I complain?

You must complain within a "reasonable time" after you have discovered the defect in the item. If you complain within two months after the defect is discovered, the complaint will always be timely.

If you find upon receipt of your order that an item has defects or errors, please contact our customer service as soon as possible at aabergcopenhagen@gmail.com or on tel. 22484108. Please send order number and pictures of the problem. We will of course resolve the matter as soon as possible.

Remember to enclose a copy of your order confirmation / enclosed return form when you return items to us.

 

Order ID can be found on the order confirmation, which is sent per. mail in connection with the purchase.

Your order ID is also on the order confirmation that is included with your package.

 

Right of complaint

If you as a consumer want to complain about your purchase, please contact our customer service by phone: +45 22484108 (from Monday - Friday from 10.00-15.00), you can also send an email to: aaberg.copenhagen@gmail.com. If we do not succeed in finding a solution, you can lodge a complaint

Center for Complaint Resolution

House of Boards

Toldboden 2

8800 Viborg

www.naevneneshus.dk

If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here- https://ec.europa.eu/odr

Personal data policy

We need the following information when you shop with us:

- Name

- Address, Zip Code and City

- Tel. no.

- Email address

 

We register and pass on the personal information that is necessary to be able to deliver the item to you.

The personal information is registered with Stateroom Iconic Shapes and stored for five years, after which the information is deleted.

In addition, we collaborate with a number of other companies that store and process data. Companies process information solely on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with adequate protection.

The data responsible for aaberg-cph.dk is Stateroom Iconic Shapes.

You have the right to be informed of what information we process about you.

If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. It can e.g. be if your data is no longer necessary for the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: aaberg.copenhagen@gmail.com.

 

Our terms and conditions were last updated on: January 30, 2022

WON PRIZES at Åberg CPH

If you have been lucky enough to win a prize either in the form of clothes or gift cards for the shop, we point out that this can not be exchanged for cash, the clothes can not be exchanged or returned. Gift cards / voucher codes / discount codes cannot be exchanged for cash, and the items sent cannot be returned or exchanged for other or other sizes.

DISCOUNT

We often offer discount codes. The discount is ONLY valid for the mentioned period / dates, we do NOT provide a discount with retroactive effect.

 

We work with Anyday. Click here to read what benefits it can bring you.